Lai Lai Travel Ltd.

Negative experience: very rude and not open on time.

Negative experience: Years ago (at least 4 years) there were few friendly staff members who used to be nice and helpful although the owner (the older lady) who seemed rude but couldn't realise how much. After covid had a chance as she was dealing my travel booking. I never and may not in future talk to someone who is such rude and serving customers with this kind of behaviour. If anyone has minimum self respect should not disrespect himself/herself by talking to her or even by seeing her face.

Negative experience: Worst customer service I experienced in my life, you should go back to run a business in your country if you don’t want to serve any others besides your Chinese people.

Negative experience: Terrible customer service and a racist and nasty attitude—no one should go there. The lady manager is extremely rude. I never recommend anyone go there.

Negative experience: Totally agree with comments below. Do yourself a big favour & just don't go there. No one is trying to run an actual Air travel business here!

Negative experience: horrendous and ridiculous. never met anyone this rude at a travel agency. shocking.

Negative experience: Not responded when called

Negative experience: Worst experiences. Not friendly, rude and inpatient. Walk out feeling vomit. Never ever step into this office again!

Negative experience: Have used in the past with good results and found them professional and effective price wise. They were also very good helping me change travel dates when Covid hit. Unfortunately was very sharp on the phone when I tried to find out opening hours. This lead to me waisting my time twice the office was not open during the times stated on their door. When I finally found them today in the office one hour after the stated opening time I was greeted at the door by a lady asking me what do I want and not even allowing me into the office. I explained I was a client and wanted to enquire about tickets but I was still not allowed in unbelievably and told there were not tickets available for a few months and closed the door before I finished speaking. This was totally untrue I knocked on the door a second time and when pressed she admitted she did not want to deal with some airlines. No apology no change in behaviour. The whole experience was mot pleasant and tell me they are not interested in my business and I will be happy to oblige in the future .

Negative experience: I decided to pop in and get a quote to see if Singapore airlines flies to my European destination she was very rude & uninterested - even getting up from her desk to unlock the door I wonder how she gets customers - I felt she was very unprofessional & dismissive

Negative experience: Super rude attitude on the phone, won't listen to my enquiry and just hang up on the phone. Extremely horrible customer service. Suggest not to go with them for any purpose.

Negative experience: Actually it’s not 1 star its zero star One of the worst costumer service I ever seen honestly speaking need to change her attitude first that lady don’t have any manners and too much of attitude I highly recommend to all that don’t go to this place its worst worst worst then ever I seen

Negative experience: They provide very bad customer service,bad attitude and speaks violently not friendly. The lady just hand up my phone, I can not believe it. People shouldn't go there, I am not going there anymore.

Negative experience: They are very bad, rude, and are unprofessional, the lady on the phone even did not allow me to talk and when I request her to give me time to explain about my booking with her, she was not happy even to listen, very bad service , that I never dealt with on my traveling for more than 20 years

Negative experience: Susie Wong is the managing director of this lai lai travel agency. Her behaviour and attitude were extremely rude and she gave wrong information about airline as I already double verified with the airline myself. Never gave a proper answer at all and when I tried to clarify with her, she showed then unhappy face to me obviously. Highly not recommend to get any service from this agency. Travel fare is also way expensive than I book online myself. LOUSY SERVICE!!!!!!!!

Negative experience: Very very rude, poor customer service. I rang to get a quote, lady consultant was yelling. When I asked what would be the total cost of 4 tickets, she advised me to calculate.cant believe, that they are doing business in Australia.

Negative experience: There is a old lady probably the manager or owner of this travel agency her behavior is so rude & ill-mannered. People shouldn't go there. Also they've got lack of information.

Negative experience: Poor customer service, lady on the phone is rude and yelling to me. Don’t go there, only go if you don’t want you money back or you like someone yelling to you!

Negative experience: Lady on the phone has poor customer service. Speak nicely even if you can't help us.

Negative experience: The service attitude is very poor! Extremely disrespectful to customers, they even tried to set me up! They took my money and didn't refund it. What they promised me changed again when I called! I kept getting different people when I called, and after an hour, the issue was still not resolved. The worst travel agency in Adelaide, no doubt about it!

Negative experience: RUDE. RUDE. RUDE.

Negative experience: The consultant with Singapore or Malaysia accent has provided the rudest customer service on the phone I've ever met!

Fantastic experience: Best prices for Singapore Airlines

Fantastic experience: Lai Lai Travel have been amazing in supporting our School in our travel each year overseas. Always easy to deal with, good prices and excellent service.

Fantastic experience: Really helpful. Cheap ticket.

Negative experience: Very rude on the phone. Dont want to go back there again