Flight Centre Golden Grove

Flight Centre Golden Grove
The Golden Way 1037
5125, Golden Grove
1300 175 849

Opening hours

  • Monday: 9:00 AM – 5:30 PM
  • Tuesday: 9:00 AM – 5:30 PM
  • Wednesday: 9:00 AM – 5:30 PM
  • Thursday: 9:00 AM – 5:30 PM
  • Friday: 9:00 AM – 5:30 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: Closed

As part of Australia's largest travel agency, Flight Centre Golden Grove is where travel dreams come true. Our experienced travel agents can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Have you got a travel credit ready to be used? We can help with that too. Please visit our website, call or come in for more information.

Our comment from TraTraTravel about Flight Centre Golden Grove:

Flight Centre Golden Grove is renowned for its helpful staff who are dedicated to providing excellent customer service. Many customers have reported positive experiences, highlighting the knowledgeable and accommodating agents like Lindita, Jade, Ash, and Belinda, who go above and beyond to ensure every trip is meticulously planned. Clients appreciate the warm and welcoming atmosphere along with the attentive service, recognizing the team's effort in delivering valuable insights and making travel arrangements seamless.

However, some users have experienced challenges related to availability and response times, particularly during peak periods, which can lead to frustration. A few reviewers noted instances of unhelpful interactions and communication gaps that detracted from their overall satisfaction. Despite these occasional setbacks, the positive feedback underscores a commitment to improving customer experience.

In sum, Flight Centre Golden Grove offers strong service and knowledgeable staff, making it a highly recommended option for travelers seeking assistance with their travel plans.

Flight Centre Golden Grove: Reviews

4.3/5 (48 Reviews)
Rachael Pullman Published on Google 1 year ago

Positive experience: Helpful staff. An appointment seems required and an hour block is necessary to book a trip.

Flight Centre Golden Grove

Thanks so much for sharing this great review Rachael :)

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Tanya Bosnakis Published on Google 2 years ago

Negative experience: Really terrible and unhelpful today

Flight Centre Golden Grove

Sorry to see you've not had a great experience with us Tanya! If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; [email protected]

elango gopal Published on Google 2 years ago

Fantastic experience: Jade was very accommodating and she listened to us, understood what we were after and gave us a deal we couldn't resist. Never felt so right to spend that much money. Great work Jade keep up the good work

Flight Centre Golden Grove

We love to see this awesome review for Jade, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Elango

Radhwan B. Abdulhameed Published on Google 2 years ago

Fantastic experience: Flight Centre and their travel consultant Lindita exceeded expectations in providing exceptional service. Lindita's dedication and expertise were evident as she navigated the complexities of my trip and unique circumstances. She went above and beyond, researching extensively and exploring all options to ensure I received exactly what I needed. Not only did Lindita provide thorough assistance, but she also did so without charging for her valuable time and insights. The entire team at Flight Centre was welcoming and offered helpful advice, contributing to a highly recommended experience for travelers seeking knowledgeable and supportive assistance.

Flight Centre Golden Grove

We love to see this glowing review for Lindita, and how she used her expertise and experience to take such great care of your travels! Thanks for sharing, Radhwan :)

Tony Cassar Published on Google 2 years ago

Fantastic experience: Helped us sort out all our problems and solved them when they arose. Great service

Flight Centre Golden Grove

Hi Tony! Thanks for your wonderful review for our team, we love hearing this

Lynette Finnigan Published on Google 2 years ago

Positive experience: Good service

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Flight Centre Golden Grove

Thanks so much Lynette!

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douglas dickens Published on Google 2 years ago

Negative experience: Elizabeth centre is always too busy too answering the phone and the mail is always full not happy

Flight Centre Golden Grove

Hi Douglas, I'm sorry to hear you're having trouble reaching us! Unfortunately with our agents being in such high demand with travel enquiry skyrocketing, and post pandemic staffing, we are finding that the demand is outstripping our ability to answer every call, whilst still assisting customers in store & over emails. If you can, we'd recommend you pop into your local store if you can, to make an appointment & chat with our team :)

Rachael Published on Google 2 years ago

Positive experience: Rude and unhelpful. I wonder whether they actually like their job here. They don't even get back to you with a quote after you've been in and spoken to them?? Is their boss aware of how much business they lose? Go elsewhere.

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Flight Centre Golden Grove

So sorry to read your review Rachael. We know our teams are in very high demand with the recent rapid relaunch of travel, but regardless, we will be sure to take this feedback onboard to the team.

Stephen Rowe Published on Google 2 years ago

Negative experience: Went to book 4 airline tickets and had to know the ages of all passengers before we could start. As I didn't know 2 of them that was the end of that. Went on line,no birthdays required. Goodbye flight centre.

Flight Centre Golden Grove

Hi Stephen, sorry to see that you are not happy with your experience. Our team will generally ask to confirm ages, specifically when there are children travelling, to ensure they can provide the most accurate pricing for you. I hope this helps clarify why this was requested.

Angela Pontecorvo Published on Google 2 years ago

Fantastic experience: Thankyou Lindita ....for making our experience in organizing our Greece trip so wonderful ...always so accommodating,helpful and friendly and always smiling ...we will definitely be back ❤️...Angie and Nick ❤️

Flight Centre Golden Grove

So happy to see this lovely feedback for Lindita, thanks so much for taking the time to share! :)

Rachael Leonardis Published on Google 2 years ago

Positive experience: Rude and unhelpful. I wonder whether they actually like their job here. They don't even get back to you with a quote after you've been in and spoken to them?? Is their boss aware of how much business they lose ????. Go elsewhere.

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George Lagos Published on Google 2 years ago

Fantastic experience: Lindita was amazing!!! Soo accomodating and organised a quote for flights and accomodation that was just what we wanted and she was awesome to talk to and super efficient. We had a great chat and by the time i knew it she had emailed the quotes to me. Couldnt have asked for a better experience

Flight Centre Golden Grove

So glad to hear this lovely feedback for Lindita! Thankyou so much for taking the time to leave your review!

robert reichelt Published on Google 3 years ago

Fantastic experience: Ash from Golden Grove booked a multi- location holiday for my wife and myself She was patient, courteous and proficient. We are delighted with the service provided

Flight Centre Golden Grove

Thanks for your feedback Robert! So happy to hear that Ash could help manage your trip as you hop around different destinations. Have a fantastic trip!

Erfan Makki Published on Google 3 years ago

Fantastic experience: Best office of flight center in all of Adelaide

Jayson Olanio Published on Google 3 years ago

Fantastic experience: Went in to ask about deals without an appointment was assisted happily and walked out with my holiday all booked and ready to go. First time using flight centre and very happy with the service. Thank you Belinda for your assistance.

Flight Centre Golden Grove

Hi Jayson,We hope you have a great holiday, and we're stoked to see Belinda made such a good first impression!

Tasfia Khanam Published on Google 3 years ago

Negative experience: Won't be booking with Flight Centre again after experience with Belinda from Golden Grove store. Atrocious behavior and condescending tone. Not at all helpful, no patience with those speak English as a second language. 0/5 for customer service. Continuously raised her voice and cut me off while speaking. Did not have the patience, nor time to listen to what I had to say and respond.

Flight Centre Golden Grove

Hi Tasfia,We are really sorry to hear that your last experience with us wasn't satisfactory. This is not how we want our customers to feel when they book with us. If you wish to address this issue further, please visit the Help & Support tab on our website, then Contact us / Feedback.

Lynette Dempsey Published on Google 5 years ago

Fantastic experience: No problems staff friendly

Jane Wells Published on Google 5 years ago

Fantastic experience: Couldn't of asked for better help

The Fair Reviewer Food, Beverage and Service Published on Google 5 years ago

Fantastic experience: Helpful, Everytime!!!

Andrew Steers Published on Google 6 years ago

Fantastic experience: Girl's are great

Josie Sarti Published on Google 6 years ago

Fantastic experience: Great service

Fred Sarti Published on Google 6 years ago

Fantastic experience: My wife and I would love to thank the staff at Flight Centre Golden Grove as they have always been so helpfully in our travels for the last 8 years .A special thanks to Belinda Oudshoorn who has booked some amazing holiday and allowed us to see the world ,Belinda puts in all the effort and we get to enjoy all her hard work .......Thank you again

Kerren Hobbs Published on Google 6 years ago

Fantastic experience: Great people who know what their doing

Kirsty James Published on Google 6 years ago

Fantastic experience: Great service, looking at getting requote to work in our budget, flexible service

Garry Tidswell Published on Google 6 years ago

Fantastic experience: Top People, Great Service, always maintains a standard that meets the customer's needs

Carmel Ryan Published on Google 6 years ago

Fantastic experience: Friendly staff. Very helpful. Helped with everything we asked for.

Grant Farmer Published on Google 6 years ago

Fantastic experience: Candice at Flight Centre has been our awesome travel agent for around 10 years now. Her knowledge and assistance she has given us over the years has been second to none. She has helped us make many treasured family memories and she is no longer just a travel agent but has become a good friend.

Geraldene Ashby Published on Google 6 years ago

Fantastic experience: Great service with a fast call back

Catsbiscuit 1 Published on Google 6 years ago

Fantastic experience: Dealt with Bethany L .. She was great, very knowledgeable patient and informative and sorted my son's flights and insurance out to USA with ease ..Thanks

Vanessa Giobbi Published on Google 6 years ago

Fantastic experience: I highly recommend Belinda at Flight Centre Golden Grove. She went above and beyond when booking our trip at such short notice. Nothing was too hard for her and she was extremely knowledgeable and helpful . Will definitely be using her again for my next adventure!

Sue Cucchiarelli Published on Google 6 years ago

Fantastic experience: Flight Centre has always taken care of us very well for many years. Even when our regular agent is away the other staff have fitted in smoothly. Extra hours are spent with us to make sure things are right. We have had friendly and efficient service from all.

Helen Trevarrow Published on Google 6 years ago

Fantastic experience: Candice has been our amazing travel agent for our past 4 overseas holidays. She always sources the best possible deals and her meticulous preparation ensures a worry free holiday. Nothing is too much trouble for Candice Thank you for making our holidays such memorable ones

brian morris Published on Google 6 years ago

Positive experience: Not too bad

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Lynette. Finnigan @gmail.com Portia3334 Published on Google 6 years ago

Positive experience: Helpful staff

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Shae W Published on Google 6 years ago

Positive experience: they help you in every way possible

Tony Caruso Published on Google 6 years ago

Negative experience: Not the best place to book a holiday if one thing goes wrong your in big trouble with them passing the buck We must have went through at least 5 people and took us over 6 month's to get it back to half right Not worth the head ache

Janet Crawford Published on Google 7 years ago

Fantastic experience: They were very helpful with everything could not be happier

Neville Jones Published on Google 7 years ago

Positive experience: Well trained staff with knowledge of trip info

BARRIE REGGETT Published on Google 7 years ago

Fantastic experience: Good prices

Louie Hanias Published on Google 7 years ago

Fantastic experience: Elizabeth Critchley and her colleagues have always been wonderful and very helpful with setting up family holidays at decent rates.

Heather Coulls Published on Google 7 years ago

Fantastic experience: Travel insurance organised for my cruise

Amanda Young Published on Google 7 years ago

Fantastic experience: Great service

Suzie Brougham Published on Google 7 years ago

Fantastic experience: fantastic

Keith Shoebridge Published on Google 7 years ago

Fantastic experience: Tori is excellent, she thinks of all of the things that we would not think of

Mary Anne Inglis Published on Google 7 years ago

Positive experience: I love checking on prices of trips away. Flight Centre is very easy to find things that you want and the girls are very helpful and friendly.

Ben Crisanti Published on Google 7 years ago

Fantastic experience: I have always booked my holidays through here and will continue to thanks to the friendly and highly knowledgeable staff, great service and awesome holiday deals.

Lilian Huber Published on Google 7 years ago

Positive experience: Staff are most polite indeed.

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Felice D'Antini Published on Google 7 years ago

Positive experience: Great for flyers etc.

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