Port Stephens Coaches
Information about Port Stephens Coaches
Opening hours
- sunday: 7:30-12:30
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 7:30-15h
Our comment from TraTraTravel about Port Stephens Coaches:
Port Stephens Coaches is a renowned coach service provider in Australia, offering a variety of tour packages and transport solutions. Customers consistently highlight the following positive aspects:
- Exceptional Customer Service: Passengers appreciate the friendly, professional, and courteous staff. Many have mentioned specific drivers by name, like Neil and Paul, who provided excellent service and made trips enjoyable.
- Comfortable Travel Experience: Reviewers note the comfort of the coaches, including ample legroom and clean, modern vehicles, creating a pleasant journey whether short or long.
- Well-Organized Tours: The company offers a range of well-structured tours, including great itineraries and excellent accommodations, with intricate planning evident in each trip.
- Reliable and Timely: Customers feel confident traveling with Port Stephens Coaches as the service is known to be punctual and dependable.
- Local Community Engagement: Passengers have a strong connection with the drivers, creating a warm atmosphere that enhances the overall travel experience.
However, there have been some criticisms:
- Parking and Waiting Area Concerns: Some users noted limited parking space and seating areas at the pickup and drop-off locations, especially during adverse weather.
- Inconsistent Experiences: A few travelers reported issues with bus drivers' behavior or bus conditions, with a small number mentioning delays due to maintenance problems.
- After-Hours Service: Some passengers expressed dissatisfaction with the responsiveness of the after-hours service during unplanned changes.
Overall, Port Stephens Coaches is regarded as a reliable choice for comfortable and enjoyable travel experiences in the region, with a commitment to continuous improvement and customer satisfaction.
Port Stephens Coaches: Reviews
Fantastic experience: Victoria High Country another wonderful trip. Many thanks Neil & PS staff
Positive experience: Small off-street parking for pickup and drop off and short stays. Limited undercover seating area for waiting. If cold or wet dress warm.
Fantastic experience: We went up to Nelson Bay with the coaches last week- 10th-14th March- I think our drivers name was Paul! It was our first time using coach and it was a great experience. Our driver was courteous and very good with time might I add! Will definitely use the service again in the future:) Thankyou!
Fantastic experience: I'm a regular on this Sydney Express service. It's excellent - the staff are friendly, professional and polite, the coaches are all comfortable, and drivers all excellent
Negative experience: Nearly ran off the road by one of their buses. 8:35pm near the airport. Absolute knob jockey behind the wheel.
Fantastic experience: It was relaxing someone else is driving.
Fantastic experience: EXCEPTIONAL TOURS WITH PORT STEPHENS COACHES We have just completed our second coach tour with Port Stephens Coaches. Our first one is called 'The Life Of Riley Tours', a 6-day tour of the Snowy Mountains in February 2024 with accommodation based in Jindabyne NSW. Not having visited this beautiful area very much, especially during the 'off season', we were very impressed with the organisation and itinerary for this tour and thought it good value for money. Our Coach Driver Neil was exceptional in all respects and made the experience seamless. Our second tour just completed in June 2024, is called 'Winter Warmer', a 10-day coach tour exploring the Darling Downs Region, Somerset Region, Sunshine Coast and the Gold Coast. The tour was well organised and overall it exceeded our expectations, thanks to the comprehensive research done by the tour planners and our Coach Driver Neil. Although we had visited many of the destinations previously, the extra highlights included in the tour price brought us a great deal of additional interest. The coach was very comfortable and we did so much appreciate the extra leg room it provided. The accommodation was also very comfortable and adequate for our needs. It must be said again that our Coach Driver Neil has a most caring attitude and excellent communication at all times and is an excellent driver. For us, the Tambourine Rainforest Walk and the Australian Outback Spectacular experiences were a stand-out, although it is hard to pick just a few out of an overall abundance of special and interesting events. We highly recommend Port Stephens Coaches for an exceptional touring experience. Neville & Maureen Bartlett
Fantastic experience: Great day out
Fantastic experience: A comfortable trip to and back from Sydney.
Fantastic experience: Great driver no problems other than red lights when ws hit city.
Fantastic experience: We booked a return trip between Sydney and Nelson Bay and were extremely happy with Port Stephens Coaches. Our driver was Richard and he was extremely helpful and friendly! 5 star service!! Thank you for a great experience :)
Fantastic experience: Friendly staff wonderful trip to Sydney and Friendly driver
Fantastic experience: We booked express trips from Syd to Nelson Bay and reverse. The driver was very friendly and we required a closer pick-up point from Salamander Way, they tried their best to help us with this. Special Thanks to Daniel was very patient and had the trip organised smoothly for us. Definitely will use PSC again next time. Zoe,
Fantastic experience: Always a pleasure to deal and travel with!
Negative experience: Bad experience, bus driver kept pulling over to smoke multiple times and was rude. He insisted we put our bags under the bus and we were only allowed water and electronics on bus. No food on a 8 hour drive??? Bus had defects and had to pull over for 40+ minutes to have fixed. Driver kept hitting curbs and there was no aircon on during the ride and refused to turn it on when requested. Do not recommend
We are sorry for your experience. We require more information regarding what service you were on as we do not believe that you were on one of our buses. We would like to rectify the situation so we would greatly appreciate it if you could tell us what day you travelled and where you travelled from and to.
Negative experience: Not a great experience. Bus drivers kept pulling over for a smoke and many of the coaches were not in the best condition, we had to leave buses for up too 40 minutes to refuel and fix defects. Rude drivers and insisted that we put backpacks under bus, don't recommend
Hi Ben, we are sorry to here. We would appreciate more information regarding the service you were on and the day you travelled so that we could rectify the situation.
Fantastic experience: Fantastic Coach Company
Fantastic experience: Great service, wonderful staff, and an indispensable transport hub for our local area!!
Fantastic experience: Friendly helpful drivers, delivering a reliable service.
Fantastic experience: On time coach and friendly staff
Positive experience: Convenient, reliable services to Sydney, especially having large luggages to travel. Abled to relax on the bus, took us to Central station. Drivers are skillful, we simply enjoy the bus trip. Toilet attached!!
Fantastic experience: Great service...
Fantastic experience: We used Port Stephens Coaches for transportation of our bridal party and guests to and from our wedding. The booking process was fantastic!!! We made multiple changes to pick up/drop off locations and timings and Port Stephens Coaches were extremely flexible and helpful. Affordable and professional, would highly recommend!
Fantastic experience: Perfect as always.
Fantastic experience: Great drivers! Thanks Jeff!
Positive experience: I went to pick up a lady who came from Sydney on your bus It was on time and she said it was a good trip
Negative experience: Very pleased with the service.
Fantastic experience: Port Stephens Coach is a phenomenal service! I have been using there service for almost 10 years, there ability to handle and provide such a high standard of transportation from destination to destination is second to none!
Fantastic experience: Great service with great drivers.
Fantastic experience: If you want to experience personal service with friendly, informative and talkative bus drivers, please use these magnificent folk!
Fantastic experience: Rhys and Matt are outstanding coach captains. Friendly, cheerful and skillful drivers. We drove to Perisher today in snowy conditions, Rhys was swift with the snow chains, and they did an excellent job getting us to and from Sydney safely and on time. Highly recommend travelling with Port Stephens Coaches for a smooth and stress-free journey!
Fantastic experience: A very well run business with great staff and quality vehicles
Fantastic experience: Traveled with these coaches on a school trip to the snow. Scott was one of/the best driver I have had.
Fantastic experience: Scott is the best driver I have ever had, he is charismatic, funny, witty, smart, and always was polite. Scott also is one of the smartest men I’ve had a conversation with, he always has an interesting stories to tell that put A smile on my face!
Fantastic experience: Had a very pleasant trip down to Sydney from Salamander Bay. Driver was first class.
Fantastic experience: We used these guys to pick up and drop off our guests on our wedding at the weekend. The drivers were brilliant, very nice to deal with and friendly!! Got all our guest home safe and sound. Thank you!
Thank you Nat and we are pleased that we could transport your lovely guests to and from the venue. We will pass this onto our drivers.
Fantastic experience: Na
Fantastic experience: We are very fortunate to have this bus service in port stephens for it's very diverse service professional and friendly thank you
Fantastic experience: Always Great Service from all the Friendly Staff.
Negative experience: We were about 2/3 's of the way past one of the buses when it pulled out and nearly wiped out my car and family then I saw the bus driver clapping his hands in the rear view mirror I then pulled over shaken by this incident the driver stopped the bus in the middle of the road beside us he then opened the door and had a go me so I let him know how I felt not very professional of him I then called Port Stephens Coaches and made a complaint the same driver passed me recently and glared guess it doesn't matter to the company
Hi Wayne - we are very sorry for this incident occuring. Would you be able to email us at [email protected] with more details about the incident so that we can look into it.
Fantastic experience: Port Stephens coaches is a wonderful family owned local company, Kylie (the lady who we booked with), Peter (the tour guide) and Mick (the driver), were so professional and informative. Our 3 day weekend to the snow was awesome. The coach was clean and modern and the accommodation at the Ski Rider was also good. I would highly recommend this company.
Positive experience: Very good.
Fantastic experience: Driver was amazing the trip goes fast bus is clean n drivers where soo helpful. Cant wait for my next trip the coach is the best n fastest way to get to sydney
Fantastic experience: Great service good drivers
Fantastic experience: The price was very cheap and I recommend it to my work colleagues who have families that need a break.
Fantastic experience: Best coach service
Negative experience: After paying for 2 bus trips for a uni event into the city the bus driver missed the rendezvous time for the 2nd trip and proceeded to ignore phone calls from both the college association and the hosting pub. Honestly look else where for reliable transport 100% do not recommend!!!!
Negative experience: Bus driver did not stop at bus stop. Poor form
Fantastic experience: *Posting this for my mum* My mum, Jill, did a tour leaving Sunday and got back yesterday from her trip to Port Stephens. She has done nothing but rave about Justin the driver. She said he was so lovely to all the members of the tour group and took extra care to make sure they had a great trip! He was funny and courteous and extremely informative while showing them the local sites. She had the best time! Would love the thank him for looking after her and going the extra mile to make sure she had a great time! He’s an asset to the company!
Fantastic experience: Just returned from weekend snow tour with these guys they were extremely professional and made our holiday easy and stress free from all Kylie's help with booking until we arrived home. They worked tirelessly under very different/difficult times. Thanks guys ⛷️
Fantastic experience: Get you there
Fantastic experience: For the last 9 years I have been catching the Port Stephens Coaches buses to and from Newcastle regularly. The bus drivers are always lovely, and ready to help passengers get to where they need to go. A lot of the bus drivers have strong connections with regular passengers, having discussions on the bus, knowing where to drop them off, etc. which makes it a great experience. I definitely recommend using the Port Stephens Coaches service if you get the opportunity.
Fantastic experience: Wonderful service. To the office staff, drivers and those sending through emails confirming my booking I want to say thankyou. This is certainly a very easy way to travel to Sydney and back. Of course the coach drivers are the front face of this company and nothing has been a problem for any passenger. Thankyou. I am looking forward to travelling again with Port Stephens Coaches.
Fantastic experience: Great service
Fantastic experience: Sydney express, great way to travel. Good coaches, great drivers.
Fantastic experience: Great staff and excellent service.
Positive experience: Comfy, great drivers
Fantastic experience: Booked Coach To Sydney Good Service
Fantastic experience: Really painless trip from Port Stephens to Sydney. Would recommend
Fantastic experience: Great place with great drivers
Fantastic experience: Recently had to travel by Port Stephens Coach from Broadmeadow to Tamworth as the Train was running. Left my glasses onboard and they couldn't do enough to get them back to me. Thank you.
Fantastic experience: Great service!
Fantastic experience: Great service and price
Fantastic experience: Service was very good
Fantastic experience: Good driver kept right on time safely
Fantastic experience: I have traveled on Port Stephens coaches a fair few times I've always found the staff to be friendly and helpful without Port Stephens coaches there would be a lot of people stuck up at Nelsons Bay Anna Bay and All Around the Bay to get to Newcastle say thank you to Port Stephens coaches for providing a good service from mwh
Fantastic experience: Best service in the area.
Fantastic experience: Good friendly service.
Positive experience: Very good service. Comfortable buses. Good variety of trips.
Fantastic experience: Very safety bus and good view for port stephen.
Fantastic experience: First trip to the snow with this company, WOW, really impressed the whole experience. Beautiful coaches, really comfortable and the staff are very knowledgeable and unbelievably helpful. Also, to top it off very reasonably priced. I will be booking again next snow season.
Fantastic experience: Breathtaking
Fantastic experience:
Positive experience: Great service. The buses are always clean and the drivers friendly
Fantastic experience: went there to pick up a bus to drive back to Homebush
Positive experience: It is very worthwhile doing we had a lovely guided tour of the house ,old woolshed, and many other buildings. Lunch was home cooked on the property. A great day
Positive experience: So far so good. Only been on tour 3 hours. Driver very good. Ask me after end off trip...
Positive experience: This service is the best - comfortable seats - excellent drivers - makes our day going to a Musical so easy - I can't speak more highly of the service - takes all the stress out of getting to Sydney and back - I am grateful for this service.
Positive experience: helpful staff, drivers courteous. coaches normally on time
Fantastic experience: So far they have been very good
Fantastic experience: very professional and plasnt buss company. from the phone service to the buss driver, they where realy helpfull and made it realy ez for a stranger in Australia.
Positive experience: Great coach but alas freeeeeezing,no heating!!!
Negative experience: Rough ride on the Newcastle journey, impossible to do any work on the buses. Very uncomfortable coaches.
Hi Elle, I'm sorry to hear. We always endeavour to maintain a high standard when it comes to our customer's comfort. Our service buses are by no means a coach but we do maintain a high quality fleet for our service buses as required by Transport NSW.
Fantastic experience: We wish to thank port stephens coaches for making our Christmas in july Saturday the 23rd so good. Wish to thank Paul Fisher for helping me put it together and wish to say thanks to Peter our bus driver he did a great job and was very helpful we will be asking for Peter to drive us next year. Sandy Sabrowski
Thank you Sandy. Glad to hear everything went well. I'll pass on your thanks to Paul and Peter.
Negative experience: We recently used PS coaches on a business trip for 13 people. We found that although the drivers and coaches were good, the after hours service was shocking and as a result spent many hours over the weekend waiting on buses that we had booked in advance. Our plans changed dramatically as another service provider cancelled our activity and when I called, the lady said she had no buses and no drivers to offer, and suggested that we use public transport (at our expense) when we had already paid for the private use of their services. After this, their office closed at 11am and we were left for the rest of the day to pay for a taxi when we should've been using the service we paid for!
Hi Brigit. Thank you for your feedback. Your pickup was booked in for 18:30 and you advised our operations department at 17:15 that you would like an earlier pickup. As your pickup was 35 minutes from our depot and we had to call our driver in, we were there for the pickup at 18:00. We have spoken to the two drivers on your job and they weren't aware of any problems. Our operations department is manned from 6:00 to 17:00 on weekends and our after hours phone is answered 24 hours a day/7 days a week. We are only too happy to accommodate any last minute itinerary changes and we can only assume that it may have been a misunderstanding when you rang and spoke to our office. Please feel free to phone us directly and speak to a Director if you have any further concerns.
Fantastic experience: I have just returned from a trip with Port Stephens Coaches to Bright and had the best time. Jeremy, the Coach Captain, and Julie the Director made it a trip to remember. Bright was beautiful and the passengers were all wonderful. The accomodation, Ovens Valley Motor Inn, was exceptional. All meals were lovely. The places we visited were worth the trip. Julie and Jeremy made the trip, and made us all feel at home. Would recommend travelling with them.
Thank you Maureen. This is wonderful to hear. Julie and Jeremy are certainly an asset to us. Thank you for your review.
Fantastic experience: Pam''s experience was professional in every way.Top staff, friendly and helpful.
Great to hear Ray! Thank you.
Fantastic experience: Can't fault the company in any way. Made our trip to the snow hassle free and easy as! Thanks again team!
Thank you Matthias. We look forward to next season and taking you and your friends to the snow again!
Negative experience: A trip to the Quilt show in Sydney on the 17th June , This bus company did,nt have any bus going down to the show at all to accommodate a huge amount of craft ladies a group of 6 ladies were told if we wanted a bus we would have to organise the numbers. We did get the numbers eventualy , BUT the trip was to the Sydney Venue took us from Port Stephens 4 hours to get to Sydney it took us 2 hours to get out of Newcastle. never ever will we organise another trip with this company .
Fantastic experience: Dear Port Stephens Coaches, I have just recently disposed of my car and am now using Port Stephens Coaches. I would like to take this opportunity to congratulate and thank all the drivers I have met for the fine job they do. They have shown kindness and consideration to me and my fellow passengers . I reside in Seawinds Village and have only heard complimentary comments about your service from other Residents. Yours Sincerely Patricia J Campbell..
Leave your review about Port Stephens Coaches:
Port Stephens Coaches appears in the following listings:
Other travel agencies you might be interested in
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you can appear completely free of charge.