British Travel

Negative experience: I chose British Travel to assist with specific travel complexities, after requiring full payment 6 months before travel ain return we were given extremely poor customer service. Inconsistent information, unanswered messages, and unhelpful agents resulted in a frustrating and negative experience. Despite canceling due to their inability to meet our needs, we incurred $4382 in cancellation charges. No apologies or empathy were offered, nor was an itemised cancellation of fees offered. This experience reinforces my decision to book directly with airlines and avoid using this agency or any other agents in the future.

Negative experience: Absolutely useless I called last week to get a quote for a flight the lady was so rude told me I have to fill out a form first I tried to explain iam working FIFO she didn't care Absolutely useless

Positive experience: Very helpful and good customer service.

Fantastic experience: Contacted British Travel as they had really good reviews in a FB group that I belong to. They responded immediately to emails with different flight options. Very good.

Fantastic experience: Have dealt with this company on a few occasions now by email as I’m not a local. Great service, prompt attention to requests with competitive quotes. Would highly recommend.

Positive experience: Excellent service from the staff great coffee

Fantastic experience: Excellent service from all at British Travel

Fantastic experience: Jennie got me a flight home in the middle of a pandemic when it seemed impossible!

Negative experience: Too rushy

Negative experience: Will not use them again. Was given a quote, paid within minutes, only to be told that I was given the wrong quote and the flight is $700 more. Not my issue someone else stuffed up

Negative experience: i have used them for years but only recently it has gone down hill and i think the guy called Justin is very rude and unhelpful with any matters - wont book through them again

Fantastic experience: I can't praise British Travel enough! Jennie was amazing, with incredible up-to-date knowledge throughout the pandemic and with the ever-changing rules. When Western Australia's borders were firmly closed to almost everyone, Jennie managed to get me and my husband into Perth, to see our daughters and meet our 11 month old grandson. She got us on a DFAT flight to Darwin, where we did 2 weeks in quarantine and then flew into Perth. It was an incredibly stressful time but Jennie supported us all the way, even responding to a panicked message about the G2G pass on Christmas Day. Jennie's support was invaluable and British Travel is a first rate company.

Fantastic experience: Amazing team, worked wonders to get me into Australia when other airlines and travel agents failed.

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value

Fantastic experience: I can’t thank Jennie and the team enough for all of your recent help in getting me back to Ireland swiftly and also for getting me back into Perth again. You helped make an extremely heartbreaking difficult situation alot easier to manage. So grateful for all of your help, advise and always been contactable no matter what day it was. You were a pleasure to deal with. It was such a relief to be dealing with all of your professionalism and experience. Sincerely Thankful, Janette.

Fantastic experience: Honest, hard working and affordable!

Fantastic experience: Great travel agency, I have been stranded in Ireland unable to return to Australia for a year now. I emailed British Travel Agency in Perth, 24 hours later I was booked onto a flight. I highly recommend them.

Fantastic experience: I can't thank you enough for getting me home, you brought my life and happiness back. Thank you

Fantastic experience: Excellent service, can not recommend enough..

Fantastic experience: Jennie was extremely helpful and persistent in helping me return home to Australia.

Fantastic experience: We can't recommend Jennie and her team enough, who helped my family and I return to Australia during the COVID pandemic. Jennie and her team were responsive, professional and a pleasure to deal with. Jennie has helped many people with flights in a time when there is a lot of uncertainty and she has worked tirelessly to ensure people can make it home.

Fantastic experience: The team made the whole process returning back to Australia from the UK so smooth in the middle of Covid-19. We got on our first flight without any issues. The teams communication was amazing.

Fantastic experience: Jennie book my flights back to Perth from Manchester during Covid. I didn't want cancellation and bump issues, so after reading good reviews on her success at returning Australians, I decided to go with British Travel. I was not dissappointed, no issues, flights went to plan

Positive experience: Jennie and Kelsey were amazing in finding flights for me to Sydney. I had 5 flights cancelled/bumped by the time I contacted British Travel. They took all the stress out of the process and were so efficient.

Fantastic experience: The team at British travel were just amazing. I genuinely could not have done any of it without their help. Wonderful customer service and just an absolute pleasure to deal with.

Fantastic experience: Can't recommend them enough! Great service all the way through and they were able to secure flights for us in these unpredictable times! Thanks a lot!!

Fantastic experience: They are excellent. Nothing else to say, except that Jennie is a gem!

Fantastic experience: Jennie from British Travel was so helpful in booking my flight home, she was very responsive despite time differences and working on the weekend at all hours when changes to flights occured. She made getting home seamless, would absolutely recommend and use again!

Fantastic experience: Booked with BT to travel to Australia from the UK for work. Cannot recommend them enough during this difficult and unpredictable time with COVID-19 and the various restrictions. Lovely team to deal with.

Fantastic experience: Excellent experience dealing with Jennie and her staff at British Travel in Perth. Managed to organise timely travel for us from the UK to Australia during the challenges of the COVID pandemic, clearly goes above and beyond for customers.

Negative experience: Left 3 messages and didn't even receive a courtesy call back to say they were busy etc which would have been understandable. Poor customer service.

Negative experience: Horrific experience with British Travel. Jennie, the sales agent, was very quick to reply to initial email and request credit card details but once fee was paid she completely disappeared. No communication whatsoever and she did not provide any service. Have contacted her on multiple occasions to request refund of same and no response. Save your money (and time) and avoid British Travel.

Fantastic experience: Thanks so much to Jennie and the team at British Travel. With the travel ban for leaving Australia and the flights caps for getting back I didn't think I would be able to get home to Scotland and be with my family when I needed to, but Jennie made this possible. My family and I will be forever grateful for what she managed to do and I can't thank her enough. I don't know how she does it all but really appreciate all her help! Would definitely recommend British Travel to anyone who needs to get to the UK!

Fantastic experience: Positive: Professionalism, Quality, Responsiveness, Value

Fantastic experience: I had an amazing experience with the team at British travel, I booked with Kelsey and she made the experience quick and easy. When I got bumped off my first flight from the UK to Brisbane Jennie had it sorted out straight away. I would highly recommend using British Travel. They made coming home to AUS in the pandemic a stress free and easy time.

Fantastic experience: Positive: 'Quality', 'Responsiveness', 'Value'

Fantastic experience: Fantastic,always so obliging and nothing a.problem to find out for you.,

Fantastic experience: Positive: Professionalism , Responsiveness

Fantastic experience: Jennie has been unreal to deal with in these dire covid times and has helped me and my family, we have recommended her to a lot of people with the exact same results.. outstanding.. Highly recommend..

Fantastic experience: Very helpful and professional when I needed flights back to the Uk

Fantastic experience: Excellent service. Found last minute flights to Perth from UK. Expert knowledge of current travel caps and routes with availability. Felt trustworthy from 1st moment of contact and the communication was first class. 100% recommended

Fantastic experience: Fantastic service.

Fantastic experience: Jenny and her team have been extremely helpful in these difficult times her experience in the industry is unrivalled We will definitely be using British Travel for our next trip

Negative experience: Appalling customer service after ringing everyday for 3 days without a return call also after explaining my circumstances and a bereavement in the family . When I did get a call back an said I wasn’t interested in there services as they were awful an that I would let people know this . As if by magic the phone then started ringing. Thanks but no thanks .

Fantastic experience: Very helpful. Great flight prices

Fantastic experience: Cheap flights