Aus World Travel

Negative experience: Terrible customer service, tickets are an absolute scam, got pushed away when trying to get a cancellation only a few days after purchase and they would not issue a reasonable cancellation cost despite our family using their service for a very long time. I’m reporting them to the ACCC and will escalate this as necessary and will not be returning to their service anytime soon

Fantastic experience: Our travel agent Scott (formerly from Flight Centre Morley) moved to greener pastures so we were on the search for a new travel agent for our trip to Japan. Flight Centre always had a long queue so we checked out Helloworld in Morley who wanted to charge us about $150 just to have a chat. What a joke! So did a quick google and saw Aus World Travel had won an award from one of the Japanese Airlines (ANA). Called them up and after a few phone calls and two face to face meetings, none of which cost us a cent; we have booked our family of three to Japan. We were helped by Leslie and Eric both of which have been very helpful. I guess we've found our new travel agent :)

Fantastic experience: Friendly and very helpful customer service. Thank you!

Fantastic experience: The best travel agent I experienced. Eric is such a kind and thoughtful person. He is best of the best.

Fantastic experience: WhatsApp them to get the quote, and we got a promptly response. Thank you!

Fantastic experience: Very helpful staff, especially Calvin. My husband was unable to return from Singapore due to limited flights and Calvin helped checked for and secured a seat for him. He was very patient in answering my questions and even forwarded a list of things my husband had to look out for / do before coming back into Perth. My children have been going through Aust World Travel previously on their travels to Japan.

Fantastic experience: So much fun with the best tour guide martin and his small team

Fantastic experience: most competitive prices around Perth. the staff are friendly and very helpful.